1. Introduction
novasearch is a product operated by Superfeedback OÜ, a private limited company registered in Estonia ("we", "us", "our"). We provide autonomous AI shopping agents for marketplaces and e-commerce platforms. This Privacy Policy describes how we handle information when you visit novasearch.io, request access to our beta, or communicate with us. By using the site, you agree to the practices described below.
For the purposes of the EU General Data Protection Regulation (GDPR), Superfeedback OÜ is the data controller of personal information processed through novasearch.
2. Information We Collect
Information you provide
When you submit a contact form or request access, we collect the data you choose to share — typically your name, email address, company or marketplace name, and any message content you send us.
Information collected automatically
We use PostHog as our product analytics provider to understand how the site is used. PostHog may record information such as your IP address, device and browser properties, referring pages, and pages you view on novasearch.io. We use a first-party reverse proxy so this data is sent to our infrastructure before being processed by PostHog in the EU.
Cookies and similar technologies
We use a small number of cookies and similar storage mechanisms strictly to operate the site, remember your preferences, and measure aggregate usage. We do not use third-party advertising cookies.
3. How We Use Information
- To respond to inquiries and process beta access requests.
- To operate, maintain, and improve the website and our services.
- To detect, investigate, and prevent abuse, fraud, or security incidents.
- To comply with applicable legal obligations.
4. Service Providers
We rely on a limited number of trusted vendors to deliver the site:
- Cloudflare — hosting and reverse proxy.
- PostHog — product analytics (EU region).
- Resend — transactional email delivery.
These providers process information only on our behalf, under contractual agreements consistent with this policy.
5. Data Retention
We retain contact and access-request data for as long as needed to respond to your inquiry and maintain a record of our communications, after which it is deleted or anonymized. Analytics data is retained per our PostHog configuration and may be aggregated for trend analysis.
6. Your Rights
Depending on your jurisdiction (including the EU/EEA, UK, and California), you may have rights to access, correct, delete, or restrict the use of your personal information, and to object to certain processing or request portability. To exercise any of these rights, email ceo@novasearch.io.
7. Security
We use reasonable technical and organizational measures designed to protect information against unauthorized access, loss, or alteration. No method of transmission or storage is perfectly secure, and we cannot guarantee absolute security.
8. International Transfers
Information may be processed in countries other than your own, including the European Union and the United States. Where required, we use appropriate safeguards such as Standard Contractual Clauses to protect cross-border transfers.
9. Children's Privacy
novasearch is intended for businesses. We do not knowingly collect personal information from children under 16. If you believe a child has provided us with personal data, please contact us so we can remove it.
10. Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date above. Material changes will be communicated through the site or by email where appropriate.
11. Contact
Questions about this policy or our practices? Reach us at ceo@novasearch.io.
Data controller:
Superfeedback OÜ
Registered in Estonia
Email: ceo@novasearch.io